Introduction
Are you looking for a challenging role in which you are the first point of contact for customers with ICT questions and incidents? We are immediately looking for an enthusiastic service desk employee to join our team.
Function
In this position, you are the person who supports our customers with all kinds of ICT-related questions and problems. You take calls, register them in our ticket system and analyze the incidents to come to a solution. You will manage the service desk mailbox and answer phone calls, using remote tools to help customers remotely. You will also regularly visit customers for on-site support and to assist your colleagues with projects and migrations. It is also possible that you will work on a project basis at one of our customers, always by mutual agreement.
Job Requirements
- A completed MBO ICT education (level 3 or higher)
- At least 2 years of relevant work experience (advantage, but not a requirement)
- A proactive attitude and good communication skills
- Ability to plan, organize and prioritize well
- Driving license B
Offer
- An appropriate salary based on your knowledge and experience, supplemented by 8% vacation pay and bonuses
- Laptop and phone(fee)
- Opportunities for study, certifications and personal development
- Various opportunities to grow your salary quickly, such as when obtaining certifications
- Pension plan
- Fine colleagues and a pleasant working atmosphere
- Advancement opportunities to system administrator
Information
Are you a freelance professional?
Then we would like to get in touch with you!
With our years of experience in project support with various clients, chances are that we have a suitable assignment for you as well. We would therefore like to get in touch, to see if we can make a great match.
We look forward to working with you!
Application
Virgill de Meza - 06-19657790 or v.demeza@hca.nu
